You Are How You Wait: Queue Psychology

People spend a lot of time standing in queues. This phenomenon began in Britain and passed on to other parts of the world. Since then, scientists have been studying it and trying to manage this problem.

Europe’s most common kinds of lines are called multi-server system queues, where each serving counter has a separate waiting line. In contrast, public institutions in US have switched to ‘snake’ line, where all counters are served by one line. The multi-server system's customer that picks a fast line can be served a lot faster than customer that has been waiting even longer in a slower line.

People think that they are standing in queues more than the fact. Therefore some businesses have found out that customers’ contentment can be improved by taking up their time while waiting. Some offices put large mirrors next to elevators so that people will be looking at themselves while waiting and will not think how long they have to wait. Moreover, the airlines started parking airplanes at other end of terminal, so that people do not have to wait until baggage is brough.

All in all, it is important not to shorten the period of time but make it pleasant. So scientists work on it every day.

My Future Profession

Today I'm studiyng psychology in Mykolas Romeris university. It is really interesting for me. But I can't say that I will be a psychologist. The life is unpredictable so I might be only cleaner or even businesswoman in the future.

When I was a child, I had a dream to be a flower seller. I really wanted to have a little cosy shop where I could sell my flowers. To be quite honest, I have this dream until now. I won't be dissatisfied if have a little flowers shop in my real life.

Despite my childhood dreams, I'm studying psychology. I chosen this profession for some reasons. Firstly, learning about people, their behavior and psyche is really interesting. Psychology is very wide range of science so I have oportunity to learn not only about human's behavior and psyche but also about the body structure and functioning of organs. Secondly, I think that it is really viable speciality and after my studies I will be able to work in varios fields.

All in all, I can't say what is my future profession because the life can change every minute. One day I could be a cleaner, another day a psychologist and the third a flowers seller.